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Support

Helpdesk

 

Novell


 

Usernames and Passwords:

Everyone is assigned a unique username and password for accessing the Gonzaga Network. Your username and password are case sensitive, and you will need to use this username/password to access the following services:

 

  • Novell Network

  • GroupWise

  • GroupWise WebAccess

  • Helpdesk & Knowledge Base

  • Remote File Access (NetStorage)

  • Restricted Web pages

  • Dial-Up

 

If you need to access to a specific database, i.e. Raiser’s Edge, Student Billing or Admissions & Registrar’s, you will be assigned that username and password by the database administrator for that specific application.

 

When you sit at any computer you will need to log into the school network with the username/password that has been assigned to you. You will first need to press Ctrl-Alt-Delete at the same time to access the login screen. Type your username; press the tab key to move to the password field, and then type in your password. Then you can hit the enter key.

 

A window will appear with all of the drive mappings you have rights to. If a there is a problem, a drive mapping may return an error. If an error occurs, please make note of the error details and submit a Helpdesk ticket or call the Helpdesk.

 

Changing your Novell Password

 

The procedure to change your password is quite simple.

 

  • Login to the network from any machine with your username/password

  • Press Ctrl-Alt-Delete at the same time (the  Novell Client for Windows window will appear)

  • Left click the Change Password button on the bottom left side

  • You will be required to enter your old password and then enter your new password twice before left clicking OK

  • Your password is now changed (for the services listed above).